Privacy Policy

1. Introduction

GLO Laser and Med Spa ("GLO," "we," "us," or "our"), located at 6609 W. Sam Houston Pkwy S, Suite 101, Houston, TX 77072, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, phone number, and email address provided when you contact us, book an appointment, or submit a form.
• Appointment & Health Information: Treatment preferences, medical history, and other health-related information you voluntarily provide for consultation or booking purposes.
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected automatically through cookies and analytics tools.
• Communications: Messages, inquiries, or feedback you send us via our website, phone, or third-party messaging platforms.

3. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments and consultations.
• Communicate with you about your treatments, follow-up care, and promotions.
• Improve our website, services, and patient experience.
• Comply with applicable legal and regulatory obligations, including HIPAA where applicable.
• Respond to your inquiries and provide customer support.

4. Third-Party Service Providers

We work with trusted third-party platforms to operate our website and deliver services. These providers may collect or process personal data on our behalf:

• Tebra (formerly Kareo): Our online appointment scheduling and patient management platform. Information submitted through the booking widget is governed by Tebra's privacy policy.
• Podium: Our customer communication and review management platform. Messages sent via webchat or SMS are processed by Podium in accordance with their privacy policy.
• Google Analytics: We may use Google Analytics to understand website traffic and usage patterns. Google's data practices are governed by Google's Privacy Policy.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. HIPAA Notice

To the extent that GLO Laser and Med Spa functions as a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA), we are committed to maintaining the privacy and security of your protected health information (PHI). We will not disclose your PHI without your written authorization, except as permitted or required by law. For questions about your health information rights, please contact us directly.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, doing so may affect certain features of the site.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Health-related records are retained in accordance with applicable Texas state law and federal regulations.

8. Your Rights (Texas Residents)

Under the Texas Data Privacy and Security Act (TDPSA) and other applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data, subject to certain exceptions.
• Opt out of the sale of your personal data (we do not sell personal data).

To exercise any of these rights, please contact us at the information below.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: